Pilot Support Manager – LTN & SEN

Job Description – Pilot Support Manager – LTN & SEN (15219)

This is a dual based position covering Luton & Southend. It will be minimum 2-3 day split in each location, depending on workload.

Supporting the Base Captain, the Pilot Support Manager will help support and lead our Pilots at base, promoting a high-performance culture with visible, proactive leadership and inclusive behaviours. Pilot engagement and Flight operations KPIs are a priority. This role is part of the Flight Operations function and will work cross-functionally with all internal departments.

What you’ll be doing

In this role, you will support the operational effectiveness of the base and manage pilot performance related to conduct, absence, return to work, disciplinary, and grievance procedures. You will assist the Base Captain in delivering the Flight Operations engagement plan, recognising pilots who go the extra mile, and promoting recognition across all base communities. Additionally, you will support the Base Captain with the ‘Your Voice Matters’ survey, ensuring actionable plans are implemented. Building strong relationships with local industrial bodies and works councils, where applicable, is key, as is providing input to ensure Health and Safety standards are met. You will work closely with the Safety and FRMS teams to manage pilot fatigue and maintain effective third-party supplier relationships with teams such as aircraft provisioning, engineering, and ground handling. Collaborating with Ground Operations and Cabin Services, you will help ensure exceptional customer service is delivered at the base, especially during times of disruption. Your responsibilities will also include supporting the administration of the command process with co-pilots and the Base Captain, as well as being on-call when required. Effective communication with pilots through multiple channels will be essential to success in this role.

What you’ll need to do the role

To succeed in this role, you will need a proven track record of leading and managing sizable teams in a regulated environment, with a strong background in operational delivery aligned to strategic goals. Effective stakeholder engagement is key, requiring the ability to communicate and influence at all levels, both internally and externally. You must be able to prioritise effectively in a fast-paced and constantly changing environment, demonstrating resilience and the ability to perform well under pressure. A strong advocate of easyJet’s ‘one team’ culture, you will be expected to break down silos and promote collaboration. Confidence in using IT tools such as Outlook, Excel, and communication platforms is essential, along with strong written and communication skills and the ability to work cross-functionally. Experience in frontline, face-to-face management is important, and familiarity with managing HR policies and processes, as well as experience in a unionised environment and working with key union members, is highly desirable. Additionally, you should have a track record of driving performance through the delivery of multiple KPIs, including employee engagement.

What you’ll get in return

> Competitive base salary
> Up to 20% bonus
> 25 days holiday
> BAYE, SAYE & Performance share schemes
> 5% pension
> Life Assurance
> Flexible benefits package
> Excellent staff travel benefits

Location & Hours of Work

This is a full-time role, working 40 hours per week, and is a dual position covering both Luton and Southend. This role is a non-flying role working 5 days out of 7 in the office, on a full-time basis which may include weekends and evenings.

About easyJet

At easyJet our aim is to make low cost travel easy – connecting people to what they value using Europe’s best airline network, great value fares, and friendly service.

It takes a real team effort to carry over 90 million passengers a year across 35 countries. Whether you’re working as part of our front line operations or in our corporate functions, you’ll find people that are positive, inclusive, ready to take on a challenge, and that have your back. We call that our ‘Orange Spirit’, and we hope you’ll share that too.

Apply

Complete your application on our careers site.

We encourage individuality, empower our people to seize the initiative, and never stop learning. We see people first and foremost for their performance and potential and we are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates.

Business Area

Operations

Primary Location

Other Locations

United Kingdom-London-London Southend Airport

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