Customer Success Manager – Pilot Accounts

KRA/KPI: 

• (Primary – 90%) Provide end to end support to a pilot after BD sets up the org (ID, workspace ID, credit transfer approval), includes – % pilots conducted as per SOP, % successful pilots, Quality of documentation  
• Client onboarding for pilot, set expectations and provide overview of pilot (product, duration, success goals, support required from client etc.) 
• Understand hiring requirement and post jobs, use DataBase, design and run banner to drive FF
• Coordinate w/ product incase of low FF, relevancy issues and implement action items e.g. English marker, Banner > Tally page, FF RCA of jobs
• (Joint responsibility) Help BD in coordination w/ recruiters to track hiring outcome and lead processing status
• Document pilot outcomes – funnel status, what went well and what didn’t? and periodically share updates w/ product, growth and enterprise team for strategic decisions.

Source ⇲
WhatJobs